Problem
As businesses grow, managing increased sales volumes often becomes a challenge, leading to potential declines in customer experience — especially with high employee turnover or unexpected disruptions like Covid-19.
Solution
To address this, I designed an inventory portal that has reduced customer care inquiries by 95%. Now, customers can independently check inventory, packaging details, and estimated shipment dates, calling customer care only when placing an order. This secure and user-friendly app provides critical information at users’ fingertips. It includes interactive onboarding with step-by-step instructions and a detailed FAQ page, ensuring an easy and seamless user experience:
The portal also offers varying levels of access based on user clearance. Customers can view their personalised pricing and download price books, while internal staff can access advanced features such as inventory breakdown by warehouse.
The portal went through alpha and beta testing, multiple iterations, and frequent updates to accommodate feature requests. It’s tightly integrated with our new ERP system’s MS SQL database via a secure VPN tunnel, using parameterised queries, prepared statements, and robust input validation to safeguard data. With additional server-side security measures, ensuring a high level of protection.
